How to set up your BIMB account

BIMB Mobile is a mobile banking application offered by Bank Islam that allows you to access your accounts and perform selected services quickly and securely from your mobile device, 24 hours a day.

BIMB Mobile is an upgraded version of the GO by Bank Islam app featuring a modern interface, enhanced security through BIMB Secure, and additional features like mobile account opening and zakat payment. It offers a better user experience and broader services, making it the future of Bank Islam’s mobile banking platform. Switching to BIMB Mobile is highly recommended.

BIMB Mobile is supported by any smartphone and tablet with the following specifications:

1. iOS 13.0 and above
2. Android 10 and above

Note: The application cannot be used on jail-broken or rooted devices. Always update your operating system and applications for optimum service.

Using an outdated operating system may put your information at risk. It is recommended to update your phone's operating system to the latest version for maximum protection.

Download the BIMB Mobile application from App Store (for iOS devices), Play Store or Huawei AppGallery (for Android devices).

The following services are available on BIMB Mobile: - Please click on button below to find out more.

Absolutely. A variety of security functions are provided: -

1. Sign-in Protection: Access is protected by strict sign-in procedures, including confirmation via your private image and word.
2. One Device, One Login: Only one login session on one device is allowed at a time.
3. Data Security: Sensitive data such as passwords or transaction information is transmitted via SSL, TLS1.2 and HTTPS secure protocols.
4. Confidentiality: Account confidential information is not stored on the device.
5. Threat Detection and Privacy: BIMB Mobile includes a security feature that monitors for malware and other security threats that could compromise the app's safety. This feature is designed to detect potential risks without collecting personal data or tracking information about other apps on your device. If a threat is detected, you will be prompted with an alert message upon login, or /and certain transactions may be temporarily restricted to protect your account.

Other individuals cannot access the application without your Username and fingerprint/digital authentication and/or password. For security reasons, you are advised not to store any account information or passwords in your device. If you feel your log in credentials may have been compromised, please contact our Bank Islam Contact Centre at 03-26 900 900 immediately.

After downloaded BIMB Mobile on your new device, perform the same steps as your first time sign-up. Once you enter your username and password, you will be prompted to authenticate using your previously registered device.

If your previous device is no longer available, you must visit any Bank Islam branch for assistance.

Note: After completing the authentication process, you must activate your access before performing any banking transactions. Activation can be done at any Bank Islam Automated Teller Machine (ATM), branch, or via the Contact Centre (for customers overseas or without access to branches or ATMs).

Yes, as long as you have internet access. Please contact your mobile service provider for roaming charges.

All application data stored on the device will be removed. When you re-install the application, you will need to set it up again.

You will receive a transaction confirmation notification via push notification through BIMB Mobile. Alternatively, you can also check your Inbox and transaction history through BIMB Mobile or BIMB Web.

Once the transaction is completed, select the ‘Share’ button to share the receipt via the device sharing tools such as emails *or WhatsApp.

To save your transaction receipt, select the ‘Share’ button and choose your preferred sharing tool (supported by your mobile device) such as Google Drive, your device drive or Photo Gallery.

Yes, you can change your BIMB Mobile transaction limits through Manage Menu > Transactions > Transactions Limit.

Yes, you can transfer funds to anyone even if they are not in your Favourite list.

Yes, you can pay to any third-party Bank Islam Credit Card-i or financing account.